Privacy Policy

This privacy policy has been compiled to better serve our users who are concerned with how their information and data are collected and used.
Please read the privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information.

BigHat Games take your personal information seriously and will not disclosure, edit, or give out the personal registration information and the private contents saving on our website without authorization. Information are collected only for the initial purpose. We will ask for your authorization in advance if information are going toused for other purposes.


1.BigHat Games admits, respects and protects your personal information (including person’s name, email address, phone number, and other information) and right of privacy by law.
2.You can notify us anytime if the information are changed, including address, career, phone number and emails. We are committed to protect your personal information and right of privacy.

Data collected and used by us

1.What personal information do we collect from users who use our product? we do not ask users to register personal account or login with an account. Except for necessary data for routine purpose that we collect and store to operate the service, we do not record any personal information or sensitive data. The general data information that we collected from users includes:

  • Device Information We will collect some specific information about your device, such as cellphone model number, operating system version. The information is only used for customer service purpose.
  • Network Connection Status By allowing application to connect network, we will detect users’ network operations and state, so that our server can better serve the users.

2.Why do we collect information? Some necessary information is needed in order to offer good customer service, better use our product and improve user's product experience.

3.When do we collect information? We collect information from you when you use our product, open the “Support” service or provide us with feedback on our products.

4.How do we use your information? We may use the information we collect from you when you use certain features in the following ways:

  • To allow us to better serve you in responding to your customer service requests.
  • To ask for ratings and reviews of services or products
  • To find out the reason that the error occurred or app crashed and improve the quality of the product;
  • To help us develop our new services and improve our existing services;

5.How do we protect your information?
Users will not be worried about personal information security. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

6.Do we collect/store/share personal sensitive information?
No, such information shall never be collected/stored/shared by us. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Third-party Disclosure We respects and protects all users’ private privacy; we will never and shall not have the right to sell, trade, disclosure or otherwise transfer your information to the third parties for any purposes without users’ permission.

Policy Amendments

If we decide to make material changes to our Privacy Policy, we will tell you and other players by placing a notice on our website or its equivalent in-game, or by sending you a notice to the e-mail address we have on file for you prior to the change becoming effective.